Digital Products Policy
No refunds on digital goods once accessed.
Due to the non-tangible and irrevocable nature of digital products, all sales are considered final and non-refundable once the product has been downloaded.
Please reach out via the Contact Page or to support@themysticpath.org with any questions you might have before completing your purchase.
Regional Compliance
EU Customers
Under the Consumer Rights Directive, you typically have a 14-day withdrawal right. However, this right is waived when digital content delivery begins with your express consent and acknowledgment that you lose your withdrawal right.
US Customers
Sales are final upon delivery as per digital goods regulations. No cooling-off period applies to digital products.
Other Regions
Local consumer protection laws may apply. Please consult your local regulations for specific rights and obligations.
Download and Technical Issues
If you experience problems with your download or have trouble accessing your files:
- Contact The Mystic Path immediately at support@themysticpath.org
- Every effort will be made to help and find a solution to the issue.
Exceptions for Refunds
Refunds may be issued under the following exceptional circumstances:
- Technical defects – Product is proven to be corrupted
- Billing errors – You were charged incorrectly or multiple times
Examples of NON-ELIGIBILITY for Refund:
- Change of mind after downloading
- Compatibility issues with your device (system requirements are clearly stated)
- Inability to use the product due to lack of proficiency or skill (reach out if you need help)
- Dissatisfaction with content after successful download
Refund requests may be made to support@themysticpath.org.
All refund requests are reviewed on a case-by-case basis and must be submitted within 14 days of purchase.
If approved, you agree to delete all copies of the downloaded files and any related materials from your devices.
Alternative Solutions
Instead of refunds, you may be offered:
- Product exchange for a different product of equal value
- Gift voucher for future purchases
Customer Support
Contact Information:
- Email: support@themysticpath.org
What to include in your support request:
- Full name
- Order number or transaction ID
- Email address used for purchase
- Reason for request
- Detailed description of the issue
Additional Terms and Conditions
The Mystic Path full Terms and Conditions can be found on the Terms and Conditions page.